Cancellation & Refund Policy & Disclaimer

After5 Cancellation & Refund Policy & Disclaimer

This page explains how gathering cancellations, credits and transfers work in practice.

The legally binding conditions are contained in the After5 Terms and Conditions.
This page is a simplified operational explanation. In case of conflict, the Terms and Conditions prevail.

1. General Cancellation & Refund Policy

All bookings are final once confirmed.

Monetary refunds are not provided, unless required by applicable law.

The gathering cancellation rules depend on whether the booking was made as a 1-off booking or as part of an active subscription.

2. 1-Off Bookings

For 1-off bookings:

Gathering Cancellation

You may cancel your gathering, but no refund will be provided.

Gathering Transfer

You may transfer your gathering once to another available date if the transfer is requested more than 72 hours before the gathering.

Important conditions:

  • Only one transfer is allowed per booking.

  • The new date is subject to availability.

  • A transfer cannot be requested within 72 hours of the gathering.

  • Once a transfer has been used, no further changes or transfers can be made.

  • Transfers are not redeemable for cash or refunds.

3. Subscription Bookings

Subscription members receive gathering credits as part of their subscription.

Gathering Credit Limit

A subscription member may use a maximum of 3 gathering credits within any 30-day period.

Gathering Cancellation

When a subscription member cancels a gathering, the gathering credit is not returned or credited back, regardless of when the gathering is cancelled.

4. Late Gathering Cancellation & No-Show Rules for Subscribers

To protect the experience for other members and ensure that gatherings can be properly organized, the following rules apply to subscription bookings.

Gathering Cancellation Within 48 Hours

A gathering cancellation made within 48 hours of the gathering is considered a late cancellation.

  • First late cancellation: a warning is issued.

  • Second late cancellation within 30 days: a 2-week temporary access restriction applies.

Gathering Cancellation Within 12 Hours or No-Show

A gathering cancellation made within 12 hours of the gathering, or failing to attend a gathering without cancelling, results in a 2-week temporary access restriction.

Please update your group via the group chat in the app if you are unable to attend.

5. Temporary Access Restrictions

During a temporary access restriction:

  • You cannot book new gatherings.

  • Any upcoming gatherings associated with your account will be automatically cancelled.

  • Cancelled upcoming gatherings do not result in a refund or credit being returned.

  • Subscription fees continue during the restriction period and are not paused or refunded.

The restriction applies to all subscription members, including members on active 1-month, 3-month, or 6-month subscriptions.

After the restriction period ends, normal booking access is restored, subject to the applicable After5 rules.

6. Running Late

If you expect to be more than 15 minutes late, please let your group know immediately through the chat in the After5 app.

7. Why We Use Cancellation Rules

After5 gatherings are intentionally small and curated.

Gathering cancellations and no-shows can affect:

  • group composition and balance

  • the ability to fill open places

  • the experience of other members

  • restaurant and event arrangements

For this reason, cancellation and access-restriction rules are applied consistently. Exceptions generally cannot be made, including for illness or unexpected events, except where required by applicable law.

8. Restaurant Service Disclaimer

Restaurants operate independently from After5.

Situations such as:

  • delayed seating

  • tables not being ready on time

  • operational delays

are outside our control.

We may assist where possible but cannot guarantee resolution or compensation.

9. Liability During Events

After5 is not responsible for:

  • theft or loss of belongings

  • guest behavior or disturbances

  • incidents outside our direct organizational control

Participants remain responsible for their own belongings and conduct.

10. Food Allergy Responsibility

After5 is not responsible for allergic reactions.

Guests must:

  • inform the restaurant directly of any allergies or dietary requirements

  • confirm ingredients and preparation methods before consumption

11. Ticket Use, Transfers & Reselling

Bookings may only be used by the original participant unless explicitly permitted by After5.

Unauthorized resale, transfer, or sharing may result in cancellation without compensation.

For 1-off bookings, a gathering may be transferred only once and only when requested more than 72 hours before the gathering.

12. Interaction Disclaimer

After5 is not responsible for interactions, communication, or activities that occur during or after meetings arranged through the platform.

Participation and continued interaction occur at your own risk and responsibility.

For full legal terms, please review the After5 Terms and Conditions.
https://after-5.co/pages/terms-conditions